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Mark Fisher, Repairs and Maintenance Manager, Rochdale Boroughwide Housing
Rochdale Boroughwide Housing MobileLogic Implementation
Background
Rochdale Boroughwide Housing (RBH) is a not for profit company responsible for around 14,300 residential properties in the Rochdale area. RBH has a broad range of responsibilities that include all landlord functions such as the letting, repair and maintenance of properties.
Results
- Cut 3,000 wasted repair visits a year
- Trebled feedback from tenants under 30
- Helped RBH to meet key KPIs
- Doubled overall tenant feedback
- Drove up tenant satisfaction rates
What They Said
"I suppose in hindsight the solution was obvious. By utilising SMS text messaging we were able to not only distribute reminders to tenants in advance of maintenance visits but gather post visit satisfation surveys via their mobile phones."
"Based on our experience I've no doubt that automated SMS text messaging will become a highly useful and widely used solution for housing organisations. Not only is it saving us money but also improving our standards of service."
- Mark Fisher, Repairs and Maintenance Manager, Rochdale Boroughwide Housing
More Information
Rochdale Boroughwide Housing have compiled a comprehensive report on how these results were achieved. They also describe the ease with which MobileLogic was implemented.
Download our free report on Rochdale Boroughwide Housing and SMS messaging.